FAQ

🛒 Orders & Pre-Orders

Q: Do you take pre-orders?
Yes – some of our drops will be available for pre-order. If an item is on pre-order, the shipping timeframe will be listed on the product page.

Q: Can I change or cancel my order?
Orders are processed quickly, but if you need to make a change please contact us at Horihumor@gmail.com before order is shipped.

📦 Shipping

Q: How long does shipping take?

• Australia: 3–7 business days

• New Zealand: 7–14 business days
  

Q: Do you ship internationally?
At this time, we’re only shipping to New Zealand.

Note: You can view our Shipping policy by clicking the link at the bottom of our homepage.

📏 Sizing

Q: How do I know what size to order?
We provide a detailed Size Guide for all products. If you’re between sizes, we suggest sizing up for a relaxed fit.

Q: What sizes do you hold?
Yes – our Jackets are available from S to 6XL, and hats are available in 58cm (standard) and 62cm (oversized).

🔄 Returns & Exchanges

Q: What is your return policy?
You can view our refund policy by clicking the link at the bottom of our homepage.

Q: How do I start a return?
Email us at Horihumor@gmail.com with your order number and reason for return. We’ll guide you through the process.

💳 Payments

Q: What payment methods do you accept?
We accept Visa, Afterpay, 

Q: Is my payment secure?
Yes – all transactions are encrypted and processed securely.